Hybrid UX Researcher — Turn Customer Insights into Better Claims

SFM Mutual Insurance Company; BLOOMINGTON (MN); Hybrid; USD 90,000 - 126,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) with match

Flexible hybrid work

Student loan repayment

Paid time off

HSA/FSA options

Life insurance

Disability insurance

Incentive bonuses

Gym discounts

Volunteer day

Job summary

SFM Mutual Insurance Company in Bloomington, MN is seeking a UX Researcher to improve the user experience across websites and applications. The role focuses on planning and conducting studies, analyzing data, and communicating insights to designers and developers.

You’ll use both qualitative and quantitative methods, develop deliverables like journey maps and personas, and collaborate across teams in a hybrid work environment with onsite collaboration at the corporate headquarters.

Qualifications

• Bachelor’s Degree or equivalent training in field related to UX research such as human factors, HCI, psychology, anthropology, sociology, design, communication, journalism, media studies, cognitive science, information science, behavioral economics.
• 2+ years of work experience in UX research or related field.
• Experience planning and executing qualitative research using methods like competitive analysis, interviews, surveys and usability testing.
• Experience creating UX research deliverables such as journey maps, personas, reports and presentations.
• Experience managing projects with limited oversight as an individual contributor.
• Strong knowledge and proficiency in user research methodologies.
• Experience planning and conducting user research in a professional environment.
• Excellent written and verbal communication with customers and stakeholders.

Responsibilities

• Design, plan, and conduct user research using quantitative and qualitative methods such as interviews, competitive analysis, usability testing, surveys, concept testing, and stakeholder workshops.
• Analyze research and survey data to identify user behaviors, needs, pain points, and recommended product or experience improvements.
• Communicate insights and recommendations in clear, compelling formats such as personas, journey maps, written reports, and presentations.
• Manage the full research process, including study design, participant recruiting and scheduling, moderation, data analysis, reporting, and maintaining a research repository.
• Collaborate with UX team members, stakeholders, and developers while advocating for user-centered design practices across the organization.

Skills

UX Research

Quantitative & Qualitative Methods

Interviews

Usability Testing

Stakeholder Communication

Education

Bachelor’s Degree or related UX field

Job description

SFM Mutual Insurance Company in Bloomington, MN is seeking a UX Researcher to improve the user experience across websites and applications. The role focuses on planning and conducting studies, analyzing data, and communicating insights to designers and developers.

You’ll use both qualitative and quantitative methods, develop deliverables like journey maps and personas, and collaborate across teams in a hybrid work environment with onsite collaboration at the corporate headquarters.