UX Researcher - Mission‑Driven, Hybrid/Remote

SteerBridge, Inc.; Vienna (VA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings

Job summary

SteerBridge, Inc. is seeking a UX Researcher to support the MDC team and advance AICES, the Artificial Intelligence Claims Evaluation System.

The role is hybrid in the United States with potential remote work based on experience, focusing on understanding how claims are reviewed and how users interact with system outputs. You will plan studies, synthesize findings, and translate insights into wireframes or prototypes for evaluation with users before development, collaborating with designers,

Qualifications

• 3+ years of experience in UX research, human factors, or applied product research.
• Experience planning studies, recruiting or coordinating participants, conducting sessions, and synthesizing findings into actionable recommendations.
• Strong command of research methods, including interviews, workflow analysis, usability testing, and synthesis.
• Ability to understand complex claims or evaluation workflows and communicate user needs clearly.
• Experience creating research-informed prototypes or wireframes.
• Proficiency with Figma or similar design and prototyping tools.

Responsibilities

• Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis.
• Study claims and medical evaluation workflows through approved access to users and representative materials, documenting constraints, handoffs, and decision points.
• Conduct usability testing on prototypes and production workflows, including evidence review, multi-tab navigation, and administrative tasks.
• Synthesize findings into clear, prioritized insights and recommendations that guide product decisions.
• Develop personas or role profiles, journey maps, task flows, and workflow models when they help the team make design decisions.

Skills

UX research

Interviews

Usability testing

Synthesis of findings

Communication to audiences

Tools

Figma

UserTesting

Qualtrics

Jira

Optimal Workshop

Job description

SteerBridge, Inc. is seeking a UX Researcher to support the MDC team and advance AICES, the Artificial Intelligence Claims Evaluation System.

The role is hybrid in the United States with potential remote work based on experience, focusing on understanding how claims are reviewed and how users interact with system outputs. You will plan studies, synthesize findings, and translate insights into wireframes or prototypes for evaluation with users before development, collaborating with designers,