Hybrid US Customer Success Manager – Fleet Tech & Growth

MANTIS; Austin (TX); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

MANTIS is seeking its first US Customer Success Manager to own the post-sale experience for direct and channel customers, from deal closure to long-term adoption and growth. You will be the trusted point of contact when they need help and help shape how customer success works in the US as we scale.

In this full-time, hybrid role, you will oversee onboarding, provide ongoing product guidance, and coordinate training sessions to support adoption and satisfaction.

Qualifikationen

• 3-5 years of experience in Customer Success, Account Management, Implementation, or Technical Support in B2B SaaS.
• Experience with Video Telematics is preferred.
• Hands-on onboarding and support experience, comfortable working without a large team.
• Strong focus on customer satisfaction and long-term partnerships.
• Excellent written and verbal communication, with stakeholder presentation skills.
• Experience with Salesforce and analytics tools is beneficial.

Aufgaben

• Own onboarding and support for US customers and partners.
• Coordinate installer network and deployments.
• Maintain account health, renewals, and growth opportunities.
• Keep Salesforce accurate and share feedback with Product/Engineering.

Kenntnisse

Customer Success

Account Management

Implementation

Technical Support

B2B SaaS

Telematics

Fleet Technology

Ausbildung

Bachelor’s degree in Business or Communications

Tools

Salesforce

Analytics tools

Jobbeschreibung

MANTIS is seeking its first US Customer Success Manager to own the post-sale experience for direct and channel customers, from deal closure to long-term adoption and growth. You will be the trusted point of contact when they need help and help shape how customer success works in the US as we scale.

In this full-time, hybrid role, you will oversee onboarding, provide ongoing product guidance, and coordinate training sessions to support adoption and satisfaction.