B2B Customer Success Specialist – Onboarding & Growth

Talentify; Torrance (CA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

HSA

Job summary

Talentify is seeking a Customer Success Specialist to own onboarding, drive adoption, and manage ongoing engagement with B2B fleet customers in a fast-paced startup-like environment. You will collaborate with sales, logistics, service, and accounting to ensure successful setup in the Fastport Cloud and proactive support as customers grow.

You will build playbooks, dashboards, and processes while acting as a trusted customer advocate across departments. Hybrid work in Torrance, CA is expected.

Qualifications

• 3 to 5 years of B2B Customer Success, Onboarding, or Account Management.
• Experience onboarding new customers and delivering training to customer teams.
• Experience leading or training teams and developing training materials.
• Comfort leading technical conversations with customers and explaining complex concepts clearly.
• Strong CRM fluency, preferably with HubSpot, including reports and dashboards.

Responsibilities

• Own onboarding into the Fastport Cloud, including account setup and training.
• Serve as SME on Fastport vehicles and software; deliver tailored training materials.
• Maintain CRM hygiene in HubSpot with accurate records and engagement history.
• Build dashboards and reports tracking onboarding, fleet usage, and account health.
• Proactively identify fleet expansion opportunities and collaborate with Business Development.

Skills

B2B Customer Success

Onboarding

Training delivery

Technical conversations

Cross-functional collaboration

CRM fluency

Education

Associate's or Bachelor's degree

Tools

HubSpot

SAP

Job description

Talentify is seeking a Customer Success Specialist to own onboarding, drive adoption, and manage ongoing engagement with B2B fleet customers in a fast-paced startup-like environment. You will collaborate with sales, logistics, service, and accounting to ensure successful setup in the Fastport Cloud and proactive support as customers grow.

You will build playbooks, dashboards, and processes while acting as a trusted customer advocate across departments. Hybrid work in Torrance, CA is expected.