Customer Success Manager

Omnibound AI; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Omnibound AI is seeking a Customer Success professional to guide enterprise clients through onboarding, adoption, and ongoing product usage to drive measurable outcomes.

You will build scalable onboarding workflows, success playbooks, and lifecycle processes; manage US-based B2B accounts during US business hours. Collaborate with product, marketing, and sales to address customer needs and reduce churn.

Qualifications

• 2–5 years in Customer Success, ideally with B2B SaaS or MarTech companies.
• Proven hands-on experience managing US-based B2B customers during US business hours.
• Working knowledge of B2B marketing disciplines including Demand Gen, Content, and Product Marketing.

Responsibilities

• Manage relationships with US-based B2B accounts throughout US business hours.
• Lead customers through adoption phases and help them achieve their goals with the platform.
• Create scalable processes that allow your team to support customers at every stage of their journey.
• Partner with product and marketing to understand and respond to customer feedback.

Skills

Customer Success

B2B SaaS

MarTech

Account Management

US Time Zone

Job description

Batch: 2020/2021/2022/2023/2024. About the role:

• Guide enterprise clients through implementation, adoption, and ongoing product usage to drive measurable business outcomes
• Build and refine customer onboarding workflows, success playbooks, and lifecycle processes from the ground up
• Coordinate with product, marketing, and sales teams to align on customer needs and deliver tailored solutions
• Monitor customer health metrics, identify expansion opportunities, and work proactively to reduce churn

What you'll work on:

• Manage relationships with US-based B2B accounts throughout US business hours
• Lead customers through adoption phases and help them achieve their goals with the platform
• Create scalable processes that allow your team to support customers at every stage of their journey
• Partner with product and marketing to understand and respond to customer feedback

What we're looking for:

• 2–5 years in Customer Success, ideally with B2B SaaS or MarTech companies
• Proven hands-on experience managing US-based B2B customers during US business hours
• Working knowledge of B2B marketing disciplines including Demand Gen, Content, and Product Marketing
• Track record of designing and implementing onboarding and adoption programs from scratch