Customer Success Manager - Fleet SaaS (Remote, Equity)

ServiceUp Inc.; Campbell (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay with equity

Medical, dental, and vision coverage

Flexible PTO and company holidays

Remote-friendly setup with home office

Learning and development budget

Wellness stipend to support health

Paid parental leave

Job summary

ServiceUp Inc. is building its Customer Success function and hiring Customer Success Managers to lead day-to-day operations across a portfolio of accounts. You’ll own live customers after signing, ensuring vehicles and teams are onboarded and continuously realized value from the platform.

You’ll partner with Sales, Operations, and Product to clear blockers, optimize usage, and expand within accounts. This is a revenue-driven role focused on adoption, retention, and measurable impact across

Qualifications

• 4+ years in Customer Success at a B2B SaaS company
• A proven track record of improving retention and adoption with numbers
• Experience in a usage-based or transaction-based revenue model
• Comfort with data: pull usage data and explain value to customers
• Hands-on use of AI tools to cut manual CS work and scale coverage

Responsibilities

• Run onboarding for accounts from contract to steady-state usage with clear milestones
• Configure the platform with customers and optimize usage for maximum value
• Coordinate cross-functional launches including data load, user setup, and integrations
• Manage adoption gaps and drive platform as the system of record for maintenance
• Present quarterly business reviews showing value in customer metrics (cycle time, downtime, savings)
• Maintain portfolio health in the CRM and plan actions for at-risk accounts
• Record root causes of declines and bring them to churn reviews
• Identify expansion opportunities and pass them to Sales
• Keep customer records current and report RO volume and value monthly

Skills

Customer Success

Data analysis

AI tools usage

Project management

Job description

ServiceUp Inc. is building its Customer Success function and hiring Customer Success Managers to lead day-to-day operations across a portfolio of accounts. You’ll own live customers after signing, ensuring vehicles and teams are onboarded and continuously realized value from the platform.

You’ll partner with Sales, Operations, and Product to clear blockers, optimize usage, and expand within accounts. This is a revenue-driven role focused on adoption, retention, and measurable impact across