Dermatology Patient Concierge

Vanderbilt Health; Mount Juliet (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Vanderbilt Health Dermatology seeks an Associate Patient Service Specialist to support patients before, during, and after appointments. You will help navigate scheduling across multiple services, ensure proper registration, and coordinate with outside facilities when needed to view pre-appointment orders.

The role emphasizes effective patient portal communication, accurate documentation, and teamwork with board-certified dermatologists to deliver high-quality care in a busy dermatology clinic in

Qualifications

• Customer service skills with patient-focused approach.
• Ability to coordinate multiple services and appointments across systems.
• Experience documenting patient information accurately.
• Basic medical terminology understanding.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health Dermatology seeks an Associate Patient Service Specialist to support patients before, during, and after appointments. You will help navigate scheduling across multiple services, ensure proper registration, and coordinate with outside facilities when needed to view pre-appointment orders.

The role emphasizes effective patient portal communication, accurate documentation, and teamwork with board-certified dermatologists to deliver high-quality care in a busy dermatology clinic in