Hybrid Training Specialist - Retail Ops & Compliance

CHAGEE (CA) LLC; Irvine (CA); Hybrid; USD 75,800 - 90,900; Full time

Benefits offered by this job

Hybrid work

401(k) match

Yearly bonus

Medical insurance

Wellness programs

Discounts at tea locations

Paid time off

Education scholarships

Disability insurance

Job summary

CHAGEE (CA) LLC is seeking a Training Specialist to ensure effective onboarding and ongoing learning across stores. You will design and deliver training, including materials and e-learning, that align with safety, quality, and brand standards while supporting store performance.

You will work with operations, HR, and leadership to close skill gaps, track progress via LMS, and continuously improve training programs to meet evolving regulatory and product needs.

Qualifications

• Bachelor’s degree in education, human resources, hospitality management, or a related field.
• 2–3 years of training and development experience in retail, food service, or beverage industry.
• Experience designing, delivering, and managing training programs in a fast-paced environment.
• Experience coaching and developing in-store trainers or teams.
• Strong instructional design and facilitation skills with the ability to engage diverse audiences.
• Proficiency with LMS and data analysis tools to track training progress and effectiveness.

Responsibilities

• Onboarding & New Hire Training: manage onboarding, schedule, deliver, and track training completion; orient new hires to brand values, culture, standards, and safety regulations.
• Training Program Development: create training materials (presentations, job aids, e-learning); align with food safety, health standards; develop content for employees and management; identify gaps with ops partners; ensure compliance training is delivered and documented.
• Facilitation & Delivery: conduct training on operations, product knowledge, and company procedures; train on promotions and launches; mentor in-store training teams.

Skills

Instructional design

Facilitation

Communication

Data analysis

LMS

Education

Bachelor’s degree (education, HR, hospitality or related)

Tools

LMS

Job description

CHAGEE (CA) LLC is seeking a Training Specialist to ensure effective onboarding and ongoing learning across stores. You will design and deliver training, including materials and e-learning, that align with safety, quality, and brand standards while supporting store performance.

You will work with operations, HR, and leadership to close skill gaps, track progress via LMS, and continuously improve training programs to meet evolving regulatory and product needs.