Senior Manager, US Training (Retail)

CHAGEE (CA) LLC; Irvine (CA); On-site; USD 75,800 - 90,900; Full time

Benefits offered by this job

Hybrid work

401(k) match

Yearly bonus

Medical insurance

Wellness programs

Discounts at tea locations

Paid time off

Education scholarships

Disability insurance

Job summary

CHAGEE (CA) LLC is seeking a Training Specialist to ensure effective onboarding and ongoing learning across stores. You will design and deliver training, including materials and e-learning, that align with safety, quality, and brand standards while supporting store performance.

You will work with operations, HR, and leadership to close skill gaps, track progress via LMS, and continuously improve training programs to meet evolving regulatory and product needs.

Qualifications

• Bachelor’s degree in education, human resources, hospitality management, or a related field.
• 2–3 years of training and development experience in retail, food service, or beverage industry.
• Experience designing, delivering, and managing training programs in a fast-paced environment.
• Experience coaching and developing in-store trainers or teams.
• Strong instructional design and facilitation skills with the ability to engage diverse audiences.
• Proficiency with LMS and data analysis tools to track training progress and effectiveness.

Responsibilities

• Onboarding & New Hire Training: manage onboarding, schedule, deliver, and track training completion; orient new hires to brand values, culture, standards, and safety regulations.
• Training Program Development: create training materials (presentations, job aids, e-learning); align with food safety, health standards; develop content for employees and management; identify gaps with ops partners; ensure compliance training is delivered and documented.
• Facilitation & Delivery: conduct training on operations, product knowledge, and company procedures; train on promotions and launches; mentor in-store training teams.

Skills

Instructional design

Facilitation

Communication

Data analysis

LMS

Education

Bachelor’s degree (education, HR, hospitality or related)

Tools

LMS

Job description

Introduction

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally. We are a global brand rooted in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting‑edge innovation, and crafted to nourish body and spirit.

Position Overview

Elevate your career with CHAGEE as a Training Specialist. As a Training Specialist, you will play a crucial role in ensuring that all new hires and existing employees receive effective, consistent, and compliant training to meet operational standards and business needs. This role is focused on improving store operations by identifying skill gaps, developing tailored learning programs, and continuously enhancing the training experience. You will collaborate with cross‑functional teams to support employee development, enhance productivity, and maintain high standards of customer service across all CHAGEE locations.

What you’ll do

• Onboarding & New Hire Training: Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training. Ensure a smooth and engaging onboarding experience that sets employees up for success. Provide orientation on CHAGEE’s brand values, culture, operational standards, and health and safety regulations.
• Training Program Development: Design and create training materials, including presentations, job aids, and e‑learning modules, aligned with operational requirements such as food safety, workplace safety, and health standards. Develop continuous learning content for both store employees and management to enhance knowledge, performance, and compliance. Collaborate with operations partners to identify training gaps and develop targeted learning programs tailored to specific needs and roles in store operations. Ensure all mandatory compliance training is delivered and documented according to regulations.
• Facilitation & Delivery: Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures. Conduct training on limited‑time offers, promotions, and new product launches to ensure team preparedness and consistency. Support and develop the skills of in‑store training support teams, providing feedback, coaching, and mentorship.
• Training Evaluation & Continuous Improvement: Track training completion rates and assess learner performance through post‑training evaluations. Utilize learning management systems to gather data on training effectiveness and generate reports for stakeholders. Actively seek feedback from trainees and managers to optimise training programmes, streamline processes, and improve the overall learning experience. Continuously update training materials to reflect changes in regulations, operational standards, and product offerings.
• Cross‑Functional Collaboration: Partner with operations, HR, and store leadership to align training programs with business goals and operational needs. Coordinate with the Consumer Insights team to integrate customer feedback into training programmes and service recovery initiatives. Demonstrate flexibility and adaptability in a rapidly evolving environment. Be prepared for duties and responsibilities to evolve and show a willingness to step outside of your usual scope to support the company’s growth. Expect opportunities for personal and professional growth as you navigate new challenges.

Experience you need to be successful

• Bachelor’s degree in education, human resources, hospitality management, or a related field.
• 2‑3 years of experience in training and development within retail, food service, or beverage industry.
• Proven track record of supporting the design, delivery, and management of training programs in a fast‑paced environment.
• Experience in coaching and developing in‑store trainers or teams.
• Strong instructional design and facilitation skills, with the ability to engage diverse audiences.
• Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.
• Excellent communication and interpersonal skills to collaborate with cross‑functional teams.
• Knowledge of compliance and health regulations relevant to the food and beverage industry.
• Adaptability in customizing training materials to meet the needs of diverse locations and evolving operational requirements.
• Strong organisational and time‑management skills with the ability to manage multiple projects simultaneously.

What We Offer

• Hybrid work schedule for a balanced life
• 401(k) with company match to secure your future
• Yearly bonus opportunity
• Comprehensive medical, dental, and vision insurance
• On‑site fitness centre and wellness programmes
• Exclusive discounts at our tea locations, theme parks, and gyms
• Generous paid time off starting at 15 days, plus 7 federal holidays
• Opportunities for continuous education and scholarships
• Income protection including Disability, Life, and AD&D insurance
• Bereavement leave for those difficult times

The estimated total cash compensation for this position is $75,800 — $90,900, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.