Hybrid Training: Customer Success Solution Advisor

SAP SE; San Ramon (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

SAP SE in San Ramon offers a 10-month SAP Academy for Customer Success program designed to build a customer-facing career. The program provides on-the-job training with mentorship, exposure to global colleagues, and hands-on experience in guiding customers through Digital Transformation journeys.

Upon completion, graduates lead discovery sessions, conduct surveys to uncover business challenges, and deliver high-impact software demonstrations to help customers choose SAP offerings, while

Qualifications

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

Responsibilities

• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting‑edge technologies.
• Receive on‑the‑job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real‑world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
• After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation, and create and deliver high‑impact software demonstrations.

Skills

Customer-facing skills

Problem solving

Quick learner

AI fundamentals

Business acumen

English proficiency

Education

Bachelor's degree (preferred)

Job description

SAP SE in San Ramon offers a 10-month SAP Academy for Customer Success program designed to build a customer-facing career. The program provides on-the-job training with mentorship, exposure to global colleagues, and hands-on experience in guiding customers through Digital Transformation journeys.

Upon completion, graduates lead discovery sessions, conduct surveys to uncover business challenges, and deliver high-impact software demonstrations to help customers choose SAP offerings, while