Hybrid Total-Loss Auto Claims Specialist

Zurich 56 Company Ltd; Atlanta (GA); On-site; USD 50,000 - 81,000; Full time

Job summary

Zurich North America claims is hiring for a Total Loss Auto Claims role within a hybrid work model. You will handle complex loss claims, work with cross-functional teams, and manage in-house and field assignments from multiple U.S. locations, including Atlanta.

A strong background in auto insurance claims and regulatory knowledge is required. You will evaluate damages, establish reserves, and communicate with customers to ensure timely resolutions while maintaining compliance and pursuing

Qualifications

• Knowledge of insurance regulations, markets and products.
• Auto claims handling experience and understanding of policies and state rules.
• Experience in customer service related to insurance claims.

Responsibilities

• Handle total loss auto claims with varying complexity.
• Collaborate with cross-functional teams to determine total loss or repair.
• Manage direct claims assignments and incoming field claims.
• Develop case strategy to resolve claims timely and escalate as needed.
• Establish reserves and review throughout the claims cycle within authority.
• Assess damages and calculate applicable damages per law.
• Maintain customer service by proactive communication and following protocols.
• Refer claims to subrogation and fraud teams when appropriate.

Education

Bachelor’s Degree, 2+ years in Claims/Insurance

Zurich Certified Insurance Apprentice (ACII/ equivalent)

High School Diploma + 4+ years in Claims/Insurance

Zurich Claims Training Program + 2+ years

Job description

Zurich North America claims is hiring for a Total Loss Auto Claims role within a hybrid work model. You will handle complex loss claims, work with cross-functional teams, and manage in-house and field assignments from multiple U.S. locations, including Atlanta.

A strong background in auto insurance claims and regulatory knowledge is required. You will evaluate damages, establish reserves, and communicate with customers to ensure timely resolutions while maintaining compliance and pursuing