Hybrid TMC Dispatcher & Traffic Ops

GFT; Town of Guilderland (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid work environment

Wellness programs — PTO — medical/dent

Tuition reimbursement

Professional development support

Incentive compensation

Job summary

GFT in Albany, NY is seeking a FULL TIME Transportation Management Center (TMC) Operator to join our team. This on-site role requires regular attendance at our Albany office and offers exposure to ITS, CCTV, and regional traffic operations.

You will monitor the state road network, dispatch DOT staff and contractors for maintenance, coordinate with Police and DOT, and update incident status in a 24/7/365 environment using multiple software tools and radio communications.

Qualifications

• High school diploma or GED required.
• Exceptional written and verbal communication in English.
• Proficiency in communicating information over a radio system or network.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Experience in handling calls and dispatching via radio or telephone.
• Proficiency with Windows-based applications.
• Flexibility to work alternate schedules and be on-call.
• Familiarity with DOT interstates and local roadways (preferred).
• Experience in public safety or transportation dispatch (preferred).

Responsibilities

• Monitor traffic cameras to spot incidents and respond quickly.
• Dispatch DOT staff and contracted crews for maintenance.
• Maintain and update incident status for DOT/consultant management.
• Monitor field equipment, dashboards, and ITS software for issues.
• Place signing plans on VMS/DMS as needed.
• Coordinate with police, DOT and other partners.
• Ensure accurate traveler information is communicated publicly.

Skills

Written and verbal communication

Radio/telecom proficiency

Traffic control software

Report writing

Coordination under pressure

Multitasking

Windows-based apps

Education

High school diploma or GED

Tools

Freeway management software

Traffic CCTV/ITS tools

Radio communications systems

Job description

GFT in Albany, NY is seeking a FULL TIME Transportation Management Center (TMC) Operator to join our team. This on-site role requires regular attendance at our Albany office and offers exposure to ITS, CCTV, and regional traffic operations.

You will monitor the state road network, dispatch DOT staff and contractors for maintenance, coordinate with Police and DOT, and update incident status in a 24/7/365 environment using multiple software tools and radio communications.