Hybrid Title & Accounts Reconciliation Specialist

Daimler Truck North America; Charlotte (NC); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k company contribution with match

Paid vacation

15 holidays

8 weeks paid parental leave

Healthcare plans

Tuition assistance

Wellness programs

Onsite fitness

Job summary

Daimler Truck Financial Services (DTFS) in Charlotte, NC is seeking a Titles and Accounts Reconciliation Analyst to ensure financial accuracy and compliance for U.S. and Canadian portfolios.

You will manage title/loan collateral, verify obligations before title release, and resolve discrepancies to mitigate risk. The role drives process integrity, trains staff, updates workflows, and collaborates with Customer Service, Collections, Lease Maturities, and other teams to maintain audit readiness

Qualifications

• BS/BA and prefer 0-2 years of relevant experience OR 4 years of relevant experience in lieu of degree.
• 1+ years of direct customer service experience in a professional business setting.
• Understanding of title release procedures and documentation standards.
• Familiarity with title discrepancy resolutions (e.g., lienholder, name, address, filing state).
• Keen attention to detail and excellent time management skills.
• Strong written and verbal communication.
• Proficiency in MS Office.
• Ability to collaborate across departments and with external partners.
• Research and problem-solving capabilities.

Responsibilities

• Resolve complex title issues including lienholder discrepancies, ownership details, filing errors, and deficient titles to ensure accuracy, compliance, and perfected security interests across U.S. and Canadian portfolios.
• Facilitate collateral title activities such as rewrites, lease-to-retail conversions, ownership transfers, and repossession title processing to reduce risk and support timely asset disposition.
• Maintain operational excellence by updating workflows, documentation, and work instructions, and providing training to ensure consistent processes and audit readiness.
• Collaborate cross-functionally with Customer Service, Collections, Lease Maturities, Bankruptcy, Sales, Credit teams, and external partners to resolve title challenges and ensure alignment on perfection requirements.
• Ensure payment integrity through accurate processing of applications, terminations, refunds, and discrepancy resolution, while leading daily Fleet reconciliation and managing suspense accounts.
• Safeguard compliance by validating requirements prior to title release, executing terminations, monitoring aged items, and ensuring timely release of security interests in accordance with regulatory standards.
• Support governance and risk controls by verifying authority limits for refunds and waivers and ensuring adherence to internal policies across U.S. and Canadian operations.

Skills

Customer service experience

Attention to detail

Time management

Strong written and verbal沟通

MS Office proficiency

Cross-department collaboration

Problem solving

Education

BS/BA preferred

Tools

ALFA system

Compass LOA

Job description

Daimler Truck Financial Services (DTFS) in Charlotte, NC is seeking a Titles and Accounts Reconciliation Analyst to ensure financial accuracy and compliance for U.S. and Canadian portfolios.

You will manage title/loan collateral, verify obligations before title release, and resolve discrepancies to mitigate risk. The role drives process integrity, trains staff, updates workflows, and collaborates with Customer Service, Collections, Lease Maturities, and other teams to maintain audit readiness