Hybrid Delinquency Resolution Specialist

Daimler Trucks North America LLC; Florida; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus program

401k with company match

Vacation and holidays

Parental leave

Healthcare plans

Tuition assistance

Job summary

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC (hybrid). The role focuses on reviewing delinquent accounts, analyzing borrowers’ financial performance, and negotiating payment solutions while maintaining regulatory compliance.

Collaboration with Mexico teams and outside attorneys is involved. The position offers a comprehensive benefits package including bonus programs, 401k with company match, paid vacation and holidays, parental leave, healthcare plans,

Qualifications

• 1–2 years in a collateral-based collections environment including negotiating payments.
• 1+ years of customer service experience.
• Experience with skip tracing tools and programs (e.g., TLO, IDI).
• Strong problem solving and analytical abilities.
• Attention to detail and relationship-building skills.
• Proficiency with Microsoft Office.

Responsibilities

• Collect delinquent payments from Small Fleet customers while following regulatory requirements.
• Analyze borrowers’ financial performance and prepare debt relief/restructure proposals; obtain necessary legal documentation.
• Provide ongoing customer service to current and delinquent customers.
• Support Small Business Collections as needed.
• Ensure delinquency and loss objectives align with yearly targets for assigned queues.

Skills

Problem solving

Attention to detail

Relationship building

Negotiation

Customer service

Microsoft Office

Education

BS/BA

Tools

TLO

IDI

Paynet

iLien

TransUnion

Experian

Dun & Bradstreet

Western Union Phone Pay

COGNOS

Fleet ASAP

F&I Pro

TFAM

Portfolio system

Job description

Daimler Truck Financial Services is seeking a Loss Mitigation Analyst in Charlotte, NC (hybrid). The role focuses on reviewing delinquent accounts, analyzing borrowers’ financial performance, and negotiating payment solutions while maintaining regulatory compliance.

Collaboration with Mexico teams and outside attorneys is involved. The position offers a comprehensive benefits package including bonus programs, 401k with company match, paid vacation and holidays, parental leave, healthcare plans,