Hybrid Tier 1 Software Support Specialist

Miamilakeskia; Miami (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid time off

Tuition reimbursement

Employee discount

Job summary

Miamilakeskia is seeking a Tier 1 Software Support professional in Miami Lakes, Florida. This full-time, hybrid role involves being the first point of contact for internal customers reporting issues and requires strong communication skills.

The position provides a variety of benefits including health insurance and a 401(k). Candidates should have a basic understanding of web-based software and be capable of collaborating efficiently in a team environment.

Responsibilities

• Be the first point of contact for internal customers to report issues.
• Respond to customers in a timely manner with solutions or escalation.
• Escalate issues to development or IT as appropriate.
• Continue communication with the customer during issue resolution.
• Collaborate in an agile environment with designers and developers.

Skills

Basic understanding of web based software and systems

Strong interpersonal and communication skills

Strong collaboration skills

Tools

Kanban software (Trello or Jira)

Job description

Miamilakeskia is seeking a Tier 1 Software Support professional in Miami Lakes, Florida. This full-time, hybrid role involves being the first point of contact for internal customers reporting issues and requires strong communication skills.

The position provides a variety of benefits including health insurance and a 401(k). Candidates should have a basic understanding of web-based software and be capable of collaborating efficiently in a team environment.