IT Service Desk Technician Tier 1 - Hybrid (Miami)

Flagler Technologies LLC

Miami (FL)

Hybrid

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

3 Weeks PTO (vacation/sick)

Health insurance

Group Life Insurance

401(k) with company match

Training & Certification reimbursement

Company-provided computer

Monthly mobile phone stipend

Job summary

Flagler Technologies MSP Team in Miami, FL seeks an IT Service Technician Tier 1 to be the first point of contact for clients experiencing technical issues, via phone, email, chat, and onsite as needed.

You will troubleshoot hardware and software, manage user accounts with Microsoft 365, MFA, AD and Intune, perform endpoint management, document steps in our ticketing system, and collaborate with senior technicians to grow your skills in a fast-paced MSP setting.

Qualifications

2-3 years IT Help Desk, MSP, or related technical support experience.
Experience troubleshooting Windows and Mac systems.
Microsoft 365 administration experience with user management.
Familiarity with AD, Intune, and endpoint management concepts.

Responsibilities

Troubleshooting and resolving hardware, software, and connectivity issues.
Assisting with user account administration, password resets, MFA, Active Directory, Microsoft 365, and Intune-related tasks.
Supporting workstation deployments, software installations, and endpoint management activities.
Providing remote support and occasional onsite support at client locations as needed.
Documenting work performed, troubleshooting steps, and resolutions within our ticketing system.
Collaborating with senior technicians and team leads to deliver exceptional client service and continue developing your technical skills.
Participating in a variety of IT projects and operational initiatives as business needs require.