Tier 1 Software Support

Miamilakeskia; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid time off

Tuition reimbursement

Employee discount

Job summary

Miamilakeskia is seeking a Tier 1 Software Support professional in Miami Lakes, Florida. This full-time, hybrid role involves being the first point of contact for internal customers reporting issues and requires strong communication skills.

The position provides a variety of benefits including health insurance and a 401(k). Candidates should have a basic understanding of web-based software and be capable of collaborating efficiently in a team environment.

Responsibilities

• Be the first point of contact for internal customers to report issues.
• Respond to customers in a timely manner with solutions or escalation.
• Escalate issues to development or IT as appropriate.
• Continue communication with the customer during issue resolution.
• Collaborate in an agile environment with designers and developers.

Skills

Basic understanding of web based software and systems

Strong interpersonal and communication skills

Strong collaboration skills

Tools

Kanban software (Trello or Jira)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tier 1 Software Support

Relativistic Engine, Miami Lakes, FL, US

Commensurate with experience

Full-time

401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement

Employee discount. Waiting period may apply. Only full-time employees are eligible.

This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.

Duties & Responsibilities

• Be the first point of contact for internal customers to report issues.
• Respond to customers in a timely manner with solutions to their issues, or notification of escalation.
• Escalate issues to development or IT as appropriate.
• Continue communication with the customer as their issue progresses through the development pipeline.
• Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.

Requirements

• Basic understanding of web based software and systems.
• Strong interpersonal and communication skills.
• Strong collaboration skills within a small team environment spanning teams that work on both development and business.

Desired Skills & Experience

• Experience with Kanban software (such as Trello or Jira) to track issues.

Company Culture

• Detail-oriented – quality and precision-focused
• Innovative – innovative and risk-taking
• Outcome-oriented – results-focused with strong performance culture
• Team-oriented – cooperative and collaborative

We are an equal-opportunity employer and a drug-free workplace.

We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Florida Drug-Free Workplace: Pre-employment Drug Testing.