Hybrid IT Support Specialist I: End-User & Privacy

Roadshow Concepts; Springfield (IL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

Employer Paid Basic Life Insurance

401(k) with matching

Paid Time Off (PTO)

Paid Holidays

Job summary

The Heartland Roadshow, based in Illinois, seeks an IT Support Specialist I to provide first-line technical support across the organization, assisting end users with hardware, software, and system issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations, including data privacy compliance.

This full-time, hybrid role offers a $24.00 per hour wage, strong benefits, and opportunities to support both office and

Qualifications

• High school diploma or equivalent required.
• 2+ years of IT support, help desk, or technical support experience.
• Basic experience supporting end users in a business environment.
• Windows OS and Google Workspace familiarity.

Responsibilities

• Serve as first point of contact for IT support requests from employees and administrative teams
• Troubleshoot and resolve basic hardware, software, network, and device issues
• Support setup and maintenance of business systems, mobile devices, and surveillance equipment
• Manage user accounts, passwords, and access permissions following security protocols
• Log, track, and resolve tickets in the IT service management system
• Install, configure, and update hardware, software, and peripherals
• Support data privacy and PII compliance standards in daily work
• Coordinate with vendors or IT partners for escalated issues and system updates
• Maintain accurate IT asset inventory
• Provide on-site and remote support, including occasional after-hours assistance

Skills

Windows OS

Google Workspace

Communication skills

Customer service mindset

Organizational skills

Independent work

Education

High school diploma

CompTIA A+ preferred

Network+ or Security+ preferred

Tools

ServiceNow

Zendesk

MDM tools

Remote support platforms

ITSM systems

Job description

The Heartland Roadshow, based in Illinois, seeks an IT Support Specialist I to provide first-line technical support across the organization, assisting end users with hardware, software, and system issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations, including data privacy compliance.

This full-time, hybrid role offers a $24.00 per hour wage, strong benefits, and opportunities to support both office and