Technical Specialist

Insight Global; Naperville (IL); Hybrid; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching

Paid sick leave

Job summary

A leading technology firm is seeking a Technical Specialist in Naperville, IL, to provide first-line troubleshooting for proprietary equipment. This hybrid role requires 2-5 years of technical experience and a preferred degree in engineering. The Specialist will diagnose issues, provide technical support, and communicate effectively with customers. Compensation ranges from $25 to $30 per hour, with a comprehensive benefits package starting after 31 days of employment.

Qualifications

• Minimum 2-5 years of technical experience.
• Preferred bachelor’s degree in engineering or a related field.
• Basic understanding of PLC知识, troubleshooting experience in electrical or mechanical systems.

Responsibilities

• Provide first line contact for troubleshooting problems.
• Diagnose and troubleshoot issues with proprietary equipment.
• Communicate pricing and warranty information to customers.

Skills

Customer service skills

Technical experience (2-5 years)

Ability to analyze data

Experience with Microsoft Office Suite

SAP knowledge

Education

Bachelor’s degree in engineering or related field

Tools

3D TRASAR

SAP

Job description

Title: Technical Specialist

Location: Hybrid in Naperville, IL

Base pay range

$25.00/hr - $30.00/hr

Hourly: $25-30/hr

Duration: 6 Month Contract to Hire

Required Skills & Experience

• Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
• Minimum 2 – 5 years of technical experience
• Preferred bachelor’s degree in engineering discipline or related technical field
• Experience with Gateways and Connectivity of automated systems
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP

Job Description

• Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
• Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
• Track phone calls and emailed support tickets using ticket tracking system
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

Compensation: $25/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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