Hybrid Technical Support Engineer AI Troubleshooting

PowerToFly; New Jersey; Hybrid; USD 71,000 - 95,000; Full time

Job summary

Medidata, a Dassault Systèmes brand, seeks a Technical Support Engineer for a hybrid role in the US. You will bridge internal teams and core engineering, diagnosing issues, crafting fixes, and documenting outcomes.

Expect collaboration across API-based workflows, AI tooling, and regulatory-compliant processes to support clinical trial platforms. Strong experience with API/web services, SQL databases, and development tools is required.

Qualifications

• Bachelor's degree or equivalent engineering experience.
• Experience with API/web services and databases.
• Experience with multiple programming languages and IDEs.

Responsibilities

• Provide support for internal and external customers.
• Manage work requests describing issues, bugs, or problems.
• Develop fixes or SQL scripts to resolve problems or apply patches.
• Present complex technical information to non-technical audiences.
• Participate in on-call rotations for urgent issues.
• Document problem resolutions for knowledge base and reports.
• Utilize AI tools to draft and publish internal articles and summaries.

Skills

API / web services

SQL

C# / JavaScript / ASP.NET

GitHub Copilot

Visual Studio

Postman

Incident Management

Customer support

AI/LLM tooling

Education

Bachelor's degree in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience

Tools

GitHub Copilot

Visual Studio

Postman

MySQL / MS SQL / MongoDB / Snowflake

Job description

Medidata, a Dassault Systèmes brand, seeks a Technical Support Engineer for a hybrid role in the US. You will bridge internal teams and core engineering, diagnosing issues, crafting fixes, and documenting outcomes.

Expect collaboration across API-based workflows, AI tooling, and regulatory-compliant processes to support clinical trial platforms. Strong experience with API/web services, SQL databases, and development tools is required.