Hybrid Technical Support Engineer - SQL & API Specialist

MediData; Woodbridge Township (NJ); Hybrid; USD 79,500 - 106,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Matching

Family Leave

Flexible Paid Time Off

10 paid holidays

Job summary

Medidata is seeking a Technical Support Engineer for a hybrid role based in NYC or Iselin, NJ. The position supports internal and external customers, handles software issues, and collaborates with core engineering teams within the R&D group to diagnose and fix defects.

The role requires a BS in CS/IS or related field, experience with Ruby/HTML, API/web services, SQL, C#, JavaScript, Visual Studio and ASP.NET. It offers on-call rotations and knowledge-sharing opportunities.

Qualifications

• Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience.
• Basic experience with Ruby and HTML code
• Experience with API/web services
• SQL training/work experience
• Basic experience with C#, Javascript, Visual Studio and ASP.NET

Responsibilities

• Provide support for internal and external customers
• Manage work requests that describe particular issues, software bugs or customer problems
• Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
• Provide general process analysis and make recommendations for improvements
• Participate in weekly (and occasional weekend) on‑call rotations for off‑hours important issue escalation
• Participate in taking calls (during business hours) from VIP customers for urgent issues
• Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
• Present complex technical information to non‑technical audiences
• Provide accurate and complete problem resolution documentation for future reference and management reporting
• Take part in the creation and maintenance of knowledge base data
• Continually increase subject matter knowledge on Medidata products
• Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
• Reproduce technical problems, debug systems, diagnose causes, identify temporary and long‑term solutions and communicate status updates to clients
• Experience using Incident Management and/or Project Management software
• Experience with multiple integrated software products/services
• Ability to query/modify data using SQL scripts
• Experience with working with customers to resolve complex issues in a professional manner
• Finding innovative workarounds to issues
• Knowledge of other programming languages: Ruby, Javascript, etc
• Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
• Team working skills

Skills

Ruby

HTML

API/web services

SQL

C#

JavaScript

Visual Studio

ASP.NET

Education

Bachelor’s degree in Computer Science, Information Systems or Life Sciences

Tools

Git

Visual Studio

Virtual Machines

Postman

API/REST client

Job description

Medidata is seeking a Technical Support Engineer for a hybrid role based in NYC or Iselin, NJ. The position supports internal and external customers, handles software issues, and collaborates with core engineering teams within the R&D group to diagnose and fix defects.

The role requires a BS in CS/IS or related field, experience with Ruby/HTML, API/web services, SQL, C#, JavaScript, Visual Studio and ASP.NET. It offers on-call rotations and knowledge-sharing opportunities.