Hybrid Tech Support Engineer - SQL & VIP Care

Dassault Systèmes; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Medidata, a Dassault Systèmes brand, is seeking a Technical Support Engineer in New York City for a hybrid role. You will be the primary contact for internal and external customers, diagnose issues, and craft fixes or scripts to resolve complex problems.

Responsibilities include on-call rotations, handling VIP calls, writing clear documentation, and contributing to knowledge base improvements. Strong SQL and communication skills are essential.

Qualifications

• Experience providing technical support to internal and external customers.
• Ability to analyze issues, reproduce steps, and propose fixes.
• Strong written and verbal communication with non-technical audiences.

Responsibilities

• Provide support for internal and external customers.
• Manage work requests describing issues, bugs, or problems.
• Develop fixes or SQL scripts to resolve customer problems.
• Provide process analysis and recommendations for improvements.
• Participate in on-call rotations for urgent issues.
• Handle VIP customer calls during business hours.
• Distinguish between database, OS, network, and hardware problems and own issues.

Skills

Customer support

SQL scripting

Technical communication

On-call experience

Education

Bachelor's degree or equivalent

Tools

SQL Server

ServiceNow

Job description

Medidata, a Dassault Systèmes brand, is seeking a Technical Support Engineer in New York City for a hybrid role. You will be the primary contact for internal and external customers, diagnose issues, and craft fixes or scripts to resolve complex problems.

Responsibilities include on-call rotations, handling VIP calls, writing clear documentation, and contributing to knowledge base improvements. Strong SQL and communication skills are essential.