Technical Support Engineer - Hybrid Role | SQL & VIP Support

Dassault Systèmes; Woodbridge Township (NJ); Hybrid; USD 79,500 - 106,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) matching

Paid time off

Bonuses

Job summary

Medidata is seeking a Technical Support Engineer to be the primary contact between support teams and core engineering. You will manage work requests, diagnose issues, and document fixes, ensuring timely updates for internal and external customers.

This role embraces a hybrid work model with on-site presence in NYC or Iselin, NJ, and participation in on-call rotations. A strong background in SQL, API technologies, and programming with Ruby/JavaScript is valued.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience.
• Basic experience with Ruby and HTML code.
• Experience with API/web services.
• SQL training/work experience.
• Basic experience with C#, Javascript, Visual Studio and ASP.NET.

Responsibilities

• Provide support for internal and external customers
• Manage work requests that describe particular issues, software bugs or customer problems
• Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
• Provide general process analysis and make recommendations for improvements
• Participate in weekly (and occasional weekend) on‑call rotations for off‑hours important issues escalation
• Participate in taking calls (during business hours) from VIP customers for urgent issues
• Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
• Present complex technical information to non‑technical audiences
• Provide accurate and complete problem resolution documentation for future reference and management reporting
• Take part in the creation and maintenance of knowledge base data
• Continually increase subject matter knowledge on Medidata products
• Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
• Reproduce technical problems, debug systems, diagnose causes, identify temporary and long‑term solutions and communicate status updates to clients
• Experience using Incident Management and/or Project Management software
• Experience with multiple integrated software products/services
• Ability to query/modify data using SQL scripts
• Experience with working with customers to resolve complex issues in a professional manner
• Finding innovative workarounds to issues
• Knowledge of other programming languages: Ruby, Javascript, etc
• Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
• Team working skills

Skills

SQL

Ruby

JavaScript

Git

Visual Studio

API/Web services

Excellent communication

Team collaboration

Education

Bachelor's degree in Computer Science or related

Tools

Postman

Virtual Machines

Excel

Visual Studio

Job description

Medidata is seeking a Technical Support Engineer to be the primary contact between support teams and core engineering. You will manage work requests, diagnose issues, and document fixes, ensuring timely updates for internal and external customers.

This role embraces a hybrid work model with on-site presence in NYC or Iselin, NJ, and participation in on-call rotations. A strong background in SQL, API technologies, and programming with Ruby/JavaScript is valued.