Hybrid Technical Support Engineer – SQL & API

Medidata Solutions; New Jersey; Hybrid; USD 64,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Family leave

Flexible paid time off

10 paid holidays

Job summary

Medidata Solutions is seeking a Technical Support Engineer to join our team in a hybrid role based out of NYC Iselin, NJ. You will be the primary contact between support and core engineering, handling work requests, diagnosing issues, and delivering timely resolutions.

You will work with SQL scripts, API tools, Git and Visual Studio, provide clear status updates to clients, and contribute to knowledge bases while expanding your expertise with Medidata products.

Qualifications

• Bachelor's degree in CS/IS/Life Sciences or related field.
• Basic experience with Ruby and HTML code.
• Experience with API/web services.

Responsibilities

• Provide support for internal and external customers.
• Manage work requests describing particular issues, software bugs or customer problems.
• Develop appropriate fixes or SQL scripts to resolve customer problems.
• Provide general process analysis and make recommendations for improvements.
• Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation.
• Participate in taking calls from VIP customers for urgent issues.
• Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution.
• Present complex technical information to non-technical audiences.
• Provide accurate and complete problem resolution documentation for future reference and management reporting.
• Take part in the creation and maintenance of knowledge base data.
• Continually increase subject matter knowledge on Medidata products.
• Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls.
• Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients.
• Experience using Incident Management and/or Project Management software.
• Experience with multiple integrated software products/services.
• Ability to query/modify data using SQL scripts.
• Experience with working with customers to resolve complex issues in a professional manner.
• Finding innovative workarounds to issues.
• Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client

Skills

Customer support

SQL scripting

Communication

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science / Information Systems / Life Sciences or related field

Basic experience with Ruby and HTML code

Experience with API/web services

Tools

Git

Visual Studio

Virtual Machines

Excel

Postman

API/REST client

Job description

Medidata Solutions is seeking a Technical Support Engineer to join our team in a hybrid role based out of NYC Iselin, NJ. You will be the primary contact between support and core engineering, handling work requests, diagnosing issues, and delivering timely resolutions.

You will work with SQL scripts, API tools, Git and Visual Studio, provide clear status updates to clients, and contribute to knowledge bases while expanding your expertise with Medidata products.