Hybrid Technical Contact Center Associate

DuPont; Midland (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

DuPont is seeking a Contact Center Associate in Midland, Michigan, operating on a hybrid schedule with 4 days in the office and 1 day remote per week. The role connects customers, prospects, and DuPont businesses, delivering exceptional service across phone, email, and digital channels.

Strong English communication, quick learning ability, and customer focus are essential as you collaborate with Technical Service, Quality & Regulatory, Marketing, and Sales to resolve inquiries.

Qualifications

• 2+ years technical contact center experience – inbound and outbound call handling.
• Proficiency in English written and verbal communication.
• Ability to quickly learn new systems, products and processes.
• Detail-oriented with the ability to multitask and meet deadlines.
• Experience with Microsoft Office applications (Copilot included).

Responsibilities

• Provide customer support via phone, email, web forms, and social media.
• Answer inquiries including technical support, literature requests, purchase information, and quality/regulatory questions.
• Process warranty claims for consumer products.
• Document customer interactions and inquiry details accurately.
• Collaborate with global teams to resolve issues efficiently.
• Participate in ongoing product and process training to expand knowledge.

Skills

Written & verbal English

Attention to detail

Effective communication

Self-motivated

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

CRM systems (Salesforce)

Microsoft Office (Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, Word)

Job description

DuPont is seeking a Contact Center Associate in Midland, Michigan, operating on a hybrid schedule with 4 days in the office and 1 day remote per week. The role connects customers, prospects, and DuPont businesses, delivering exceptional service across phone, email, and digital channels.

Strong English communication, quick learning ability, and customer focus are essential as you collaborate with Technical Service, Quality & Regulatory, Marketing, and Sales to resolve inquiries.