DuPont Contact Center Associate

DuPont Group; Midland (MI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

DuPont Contact Center Associate in Midland, Michigan, combines in-office and remote work on a 4/1 hybrid schedule. The role delivers technical customer support across multiple channels, resolving inquiries and warranty claims while documenting interactions with precision.

The ideal candidate will have 2+ years in a technical contact center, excellent English communication, and the ability to learn new systems quickly.

Qualifications

• High School Diploma or GED; required for role.
• 2+ years of technical contact center experience (inbound/outbound).
• Proven ability to learn new systems, products, and processes quickly.
• Self-motivated, able to work independently and in a team.
• Excellent written and verbal communication in English.
• Attention to detail and commitment to quality.
• Strong organizational skills; able to multitask and meet deadlines.
• Proficient with Microsoft Office applications including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams and Word.

Responsibilities

• Provide customer support via phone, email, web forms, and social media.
• Respond to inquiries including technical support, product literature, and quality/regulatory questions.
• Process warranty claims for consumer products.
• Document customer interactions and inquiry details accurately.
• Collaborate with global teams to resolve issues efficiently.
• Participate in ongoing product and process training to expand knowledge.

Skills

Technical contact center experience

Strong English communication

Learn new systems quickly

Self-motivated

Written and verbal communication

Attention to detail

Multitasking and prioritization

Microsoft Office suite (Copilot, Excel

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Salesforce

Microsoft Excel

PowerPoint

Outlook

OneNote

Teams

Word

Copilot

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

Discover the many reasons the world’s most talented people are choosing to work at DuPont.

Why Join Us | DuPont Careers

DuPont Contact Center Associate

DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland, Michigan.

This role serves as a key connection between customers, prospects, and DuPont businesses, delivering exceptional service and support across a variety of channels.

This position works on a hybrid work schedule, 4 days in the office, 1 day remote each week.

The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment.

Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus.

Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• High School Diploma or GED equivalent
• 2+ years technical contact center experience – inbound and outbound call handling
• Strong ability to learn new systems, products, and processes quickly.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Excellent written and verbal communication skills, with a strong proficiency in the English language.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Preferred Qualifications

• Bachelor's Degree; equivalent work experience may be considered in lieu of a Bachelor's degree.
• Experience with Customer Relationship Management (CRM) systems; Salesforce experience.
• Building and construction industry knowledge.
• French language proficiency.

Why Join DuPont?

At DuPont, you'll work alongside colleagues from diverse backgrounds and functions around the world. We value cultural awareness, inclusion, and collaboration, and believe that diverse perspectives help us deliver better solutions for our customers and strengthen our team. As a member of our team, you'll have opportunities to expand your skills, develop professionally, and make a meaningful impact on both our customers and our business. Join us in delivering exceptional service and innovative solutions every day.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

• DuPont offers a comprehensive pay and benefits package.

To learn more visit the Compensation and Benefits page.

For additional information on our unbridled commitment to deliver essential innovations that enrich people's lives, enable sustainable development and foster human potential for generations to come, please access the following link to better understand & appreciate.

Together, we're turning possibilities into real world answers that help humanity prosper!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.