DuPont Contact Center Associate

DuPont; Midland (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

DuPont is seeking a Contact Center Associate in Midland, Michigan, operating on a hybrid schedule with 4 days in the office and 1 day remote per week. The role connects customers, prospects, and DuPont businesses, delivering exceptional service across phone, email, and digital channels.

Strong English communication, quick learning ability, and customer focus are essential as you collaborate with Technical Service, Quality & Regulatory, Marketing, and Sales to resolve inquiries.

Qualifications

• 2+ years technical contact center experience – inbound and outbound call handling.
• Proficiency in English written and verbal communication.
• Ability to quickly learn new systems, products and processes.
• Detail-oriented with the ability to multitask and meet deadlines.
• Experience with Microsoft Office applications (Copilot included).

Responsibilities

• Provide customer support via phone, email, web forms, and social media.
• Answer inquiries including technical support, literature requests, purchase information, and quality/regulatory questions.
• Process warranty claims for consumer products.
• Document customer interactions and inquiry details accurately.
• Collaborate with global teams to resolve issues efficiently.
• Participate in ongoing product and process training to expand knowledge.

Skills

Written & verbal English

Attention to detail

Effective communication

Self-motivated

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

CRM systems (Salesforce)

Microsoft Office (Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, Word)

Job description

DuPont Contact Center Associate

듀폰은 필수적인 혁신을 통해 전 세계가 번영할 수 있도록 이바지하는 것을 목표로 삼고 있습니다. 우리는 중요한 사안을 해결하고자 노력합니다. 예를 들어 지구상 10억 명이 넘는 인구에게 깨끗한 물을 공급하거나, 스마트폰에서 전기차에 이르는 일상적인 기술 장치에 필수적인 소재를 생산하고, 전 세계 근로자를 보호하는 것 등이 우리가 생각하는 중요한 사안입니다. 세계 최고의 인재들이 듀폰을 직장으로 선택하는 수많은 이유를 알아보세요. 듀폰에 입사해야 하는 이유 | 듀폰 채용 https://careers.dupont.com/kr/ko/whyjoinus

DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland, Michigan.

This role serves as a key connection between customers, prospects, and DuPont businesses, delivering exceptional service and support across a variety of channels.

This position works on a hybrid work schedule, 4 days in the office, 1 day remote each week.

The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus.

Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• High School Diploma or GED equivalent OR Bachelor's degree or equivalent work experience.
• 2+ years technical contact center experience – inbound and outbound call handling
• Strong ability to learn new systems, products, and processes quickly.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Excellent written and verbal communication skills, with a strong proficiency in the English language.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Preferred Qualifications

• Bachelor's Degree
• Experience with Customer Relationship Management (CRM) systems; Salesforce experience.
• Building and construction industry knowledge.
• French language proficiency.

Why Join DuPont?

You'll be successful in this role if you are a quick learner, highly motivated, and comfortable communicating professionally with customers and colleagues. Strong written and verbal English skills, attention to detail, and a passion for delivering exceptional customer experiences will help you thrive on our team.

At DuPont, you'll work alongside colleagues from diverse backgrounds and functions around the world. We value cultural awareness, inclusion, and collaboration, and believe that diverse perspectives help us deliver better solutions for our customers and strengthen our team.

As a member of our team, you'll have opportunities to expand your skills, develop professionally, and make a meaningful impact on both our customers and our business.

듀폰은 기회균등 고용주입니다. 자격에 부합하는 지원자라면 인종, 피부색, 종교, 신념, 성별, 성적 지향성, 성적 정체성, 기혼 여부, 출신 국가, 나이, 재향군인 지위 유무, 장애 유무 또는 여타 모든 보호 대상 등급과 관계없이 채용 후보로 고려합니다. 포지션을 검색하거나 취업 지원을 위해 합당한 수준의 편의를 제공받아야 하는 경우, 장애인 편의 제공 페이지에서 연락처 정보를 확인하시기 바랍니다 http://www.dupont.com/accessibility.html

듀폰은 포괄적인 보상 및 복리후생 제도를 제공합니다. 자세한 내용을 보려면 보상 및 복리후생 페이지를 방문하세요 https://careers.dupont.com/kr/ko/compensation-and-benefits