Hybrid Tech Workforce Capacity Analyst

ADUSA Corporate Support; Milford Terrace (NC); Hybrid; USD 75,000 - 113,000; Full time

Job summary

Ahold Delhaize USA, the parent company for Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, is seeking an Analyst III, Business Systems to lead internal resource management and capacity planning for ADUSA IT resources across an assigned department.

Our flexible/hybrid schedule includes 3 in-person days at Salisbury, NC and 2 remote days. Applicants must be authorized to work in the United States on a full-time basis.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 3+ years in systems analysis or related tech focused analytical work.
• Strong analytical thinking and documentation skills.
• Advanced Microsoft Excel skills, along with data analysis and reporting experience
• Strong presentation and communication skills.

Responsibilities

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand to ensure alignment with forecasted targets; flag over/under committed entries.
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; escalate persistent over-allocation patterns to Manager, Workforce Management.
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Skills

Analytical thinking

Excel expertise

Documentation skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Power BI

Clarity PPM

Job description

Ahold Delhaize USA, the parent company for Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, is seeking an Analyst III, Business Systems to lead internal resource management and capacity planning for ADUSA IT resources across an assigned department.

Our flexible/hybrid schedule includes 3 in-person days at Salisbury, NC and 2 remote days. Applicants must be authorized to work in the United States on a full-time basis.