Hybrid Tech Workforce Planner & Capacity Analyst

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 75,000 - 113,000; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst III, Business Systems to lead 13-week rolling resource plans and capacity forecasting for its IT project portfolio. This role collaborates with Resource Managers, Project Managers, and VMO to optimize allocations for internal FTEs and contractors.

The position supports a hybrid work model with three in-person days at Salisbury, NC, and two remote days; must be authorized to work in the U.S.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 3+ years in systems analysis or related tech focused analytical work.
• Advanced Microsoft Excel skills, along with data analysis and reporting experience.
• Strong presentation and communication skills.

Responsibilities

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Skills

Resource planning

Analytical thinking

Documentation

Presentation skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Power BI

Clarity PPM

Job description

Ahold Delhaize USA is seeking an Analyst III, Business Systems to lead 13-week rolling resource plans and capacity forecasting for its IT project portfolio. This role collaborates with Resource Managers, Project Managers, and VMO to optimize allocations for internal FTEs and contractors.

The position supports a hybrid work model with three in-person days at Salisbury, NC, and two remote days; must be authorized to work in the U.S.