Technology Workforce Management Analyst

Adusa; Salisbury (NC); Hybrid; USD 75,000 - 113,000; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst III, Business Systems to lead 13-week rolling resource plans and capacity forecasting for its IT project portfolio. This role collaborates with Resource Managers, Project Managers, and VMO to optimize allocations for internal FTEs and contractors.

The position supports a hybrid work model with three in-person days at Salisbury, NC, and two remote days; must be authorized to work in the U.S.

Qualifications

• Bachelor's degree or equivalent years of work experience.
• 3+ years in systems analysis or related tech focused analytical work.
• Advanced Microsoft Excel skills, along with data analysis and reporting experience.
• Strong presentation and communication skills.

Responsibilities

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Skills

Resource planning

Analytical thinking

Documentation

Presentation skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Power BI

Clarity PPM

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Analyst III, Business Systems leads internal resource management & capacity planning activities for ADUSA IT resources across an assigned departmental project portfolio, under the IT Workforce Management team. The role is responsible for monitoring and maintaining resource allocation health for an assigned department, flagging over/under-allocations, providing capacity forecast, and identifying resource options for unnamed roles. Working across an assigned set of IT departments and project portfolio, the role partners with Resource Managers, Project Managers, and the Vendor Management Office to manage resources, review allocations, and mitigate resource conflicts.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Our core office location is Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Requirements

• Partner with department and project managers to provide and maintain 13-week rolling resource plans; identify variance patterns, resolve and mitigate resource conflicts across assigned portfolio.
• Own day-to-day resource allocation tracking for assigned project portfolio, supporting both internal FTE and contractor demand.
• Review and manage external labor usage in accordance with strategic and financial targets and objectives.
• Monitor and govern total allocation: operational + project demand combined to ensure balance is in alignment with forecasted targets; flag any individual over/under committed across both
• Maintain and update allocations in system; flag soft bookings, unauthorized changes, and missing and/or unassigned entries.
• Produce weekly capacity snapshots: actuals vs. forecast for assigned domains; elevate persistent over-allocation patterns to Manager, Workforce Management
• Facilitate resource assignment for new project intake - assess capacity feasibility; map cross-functional dependencies (Architecture, QA, Security) at planning.
• Keep the workforce view current through joiner, mover, and leaver updates from RMs, and prepare capacity-based analysis supporting WM review of new-hire, contractor, and backfill requests.
• Deliver persona-based training and guidance to RMs and PMs on PPM system standards, resource planning, and time-entry guidelines.

Qualifications:

• Bachelor's degree or equivalent years of work experience.
• 3+ years in systems analysis or related tech focused analytical work.
• Strong analytical thinking and documentation skills.
• Advanced Microsoft Excel skills, along with data analysis and reporting experience
• Strong presentation and communication skills.

Preferred Qualifications:

• Power BI experience
• Clarity PPM experience
• Experience in Technology Workforce Management or Resource Management in a consulting or professional services environment
• Experience with PPM or PSA tool(s): allocation management, project setup, reporting

Salary Range: $75,040-$112,560

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.