Hybrid Tech Support Specialist: Customer Care

Sedgwick; New Hampshire; Hybrid; USD 42,000 - 58,000; Full time

Job summary

Sedgwick is seeking a Customer Support Specialist in the United States (NH area) to provide responsive, high-quality support to customers, auditors, and internal partners. You will resolve inquiries, maintain knowledge of BillReview IQ applications, and ensure accurate issue tracking with timely resolution while contributing to continuous improvement efforts.

The role requires 1 year of customer service experience in a technical environment, strong communication skills, and the ability to work

Qualifications

• High school diploma or GED required or Bachelor's degree preferred.
• 1 year of customer service in technical support, helpdesk, or related role.
• Experience with software applications and ability to troubleshoot issues.

Responsibilities

• Serves as contact to assist customers, auditors, and customer success, ensuring a positive experience.
• Maintains expert knowledge of BillReview IQ applications and stays current with updates.
• Responds promptly to calls and logs into the phone system during scheduled hours.
• Tracks and resolves customer issues within defined timelines with follow-up.
• Builds strong relationships with internal and external users to foster trust.
• Documents issues and change requests, and logs in the CRM system.
• Analyzes recurring issues to identify root causes and contribute to improvements.
• Occasionally works a late shift (up to 8:00 PM) per week.

Skills

Customer service

Technical support

CRM systems

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM system

Ticketing system

Job description

Sedgwick is seeking a Customer Support Specialist in the United States (NH area) to provide responsive, high-quality support to customers, auditors, and internal partners. You will resolve inquiries, maintain knowledge of BillReview IQ applications, and ensure accurate issue tracking with timely resolution while contributing to continuous improvement efforts.

The role requires 1 year of customer service experience in a technical environment, strong communication skills, and the ability to work