Remote Customer Support Specialist - Tech Help

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision benefits

401k with matching

Paid time off (PTO)

Life and disability insurance

Employee assistance program

Health savings or flexible spending

Job summary

Sedgwick Claims Management Services Ltd is seeking a Customer Support Representative to provide responsive, high-quality support to customers, auditors, and internal partners. You will resolve inquiries, document steps, and maintain expert knowledge of BillReview IQ applications.

The role requires excellent verbal and written communication, a customer-first mindset, and the ability to work on a remote schedule with a late shift once per week. comprehensive benefits apply.

Qualifications

• High school diploma or GED required or Bachelor's degree preferred.
• Strong verbal and written communication skills are essential.
• Experience in customer service or technical support is preferred.
• Proficient with Microsoft Office and basic computer functions.

Responsibilities

• Assist customers, auditors, and internal partners, ensuring professional service.
• Learn and maintain expert knowledge of BillReview IQ applications.
• Respond to incoming calls and document interactions in the CRM system.
• Track and resolve customer issues within defined timelines with follow-up.

Skills

Verbal communication

Written communication

Interpersonal skills

Troubleshooting

Computer literacy

Microsoft Office

Time management

Analytical thinking

Teamwork

Adaptability

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CRM system

BillReview IQ

Job description

Sedgwick Claims Management Services Ltd is seeking a Customer Support Representative to provide responsive, high-quality support to customers, auditors, and internal partners. You will resolve inquiries, document steps, and maintain expert knowledge of BillReview IQ applications.

The role requires excellent verbal and written communication, a customer-first mindset, and the ability to work on a remote schedule with a late shift once per week. comprehensive benefits apply.