Hybrid Customer Support & Case Specialist

ASG; Lawrence (MA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid workplace

401K + Match

Health, Dental, and Vision plans

Wellbeing days

Job summary

ASG is seeking a Customer Support Center Representative in Lawrence, MA to deliver high-quality assistance and manage complex cases within a hybrid work model. You will interact via phone, chat, and email, verify client data, and guide applicants through program requirements with discretion and accuracy.

Ideal candidates have 2+ years in customer support, experience with intake databases (Salesforce a plus), and strong communication and organizational skills.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years of experience in professional customer support with problem-solving.
• Experience with enrollment in health, education, housing, or government programs is strongly preferred.

Responsibilities

• Obtain client information via phone, chat, email, or in person; conduct interviews and verify data.
• Assess program eligibility against requirements with accuracy.
• Explain procedures, answer inquiries, and handle complex cases or case lists.
• Adhere to department standards; suggest process improvements for quality results.
• Manage high volumes of inbound/outbound communications professionally.

Skills

Customer service

Case management

Communication

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Salesforce

Job description

ASG is seeking a Customer Support Center Representative in Lawrence, MA to deliver high-quality assistance and manage complex cases within a hybrid work model. You will interact via phone, chat, and email, verify client data, and guide applicants through program requirements with discretion and accuracy.

Ideal candidates have 2+ years in customer support, experience with intake databases (Salesforce a plus), and strong communication and organizational skills.