Care Team Associate - Hybrid Claims Support

Sedgwick; Eden Prairie (MN); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Training program

Mentor and manager guidance

Career development opportunities

Comprehensive benefits package

Job summary

Sedgwick in Eden Prairie, MN invites you to join as a Care Team Representative to deliver empathetic, high‑quality service to callers and help move claims efficiently. This entry‑level role offers a hybrid work style with in‑office and remote options.

You’ll receive comprehensive training, a dedicated mentor, and opportunities for career development while meeting attendance expectations in a collaborative team.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required; inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate with Microsoft Office in Windows.
• Strong organizational and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Ability to support multiple clients across channels and systems.
• Attendance and reliability required.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enter verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.

Skills

Verbal & written communication

Microsoft Office

Typing

Organizational skills

Interpersonal skills

Multi-tasking

Teamwork/independence

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick in Eden Prairie, MN invites you to join as a Care Team Representative to deliver empathetic, high‑quality service to callers and help move claims efficiently. This entry‑level role offers a hybrid work style with in‑office and remote options.

You’ll receive comprehensive training, a dedicated mentor, and opportunities for career development while meeting attendance expectations in a collaborative team.