Hybrid Financial Services Support Specialist

TEKsystems; Tempe (AZ); Hybride; USD 47 000 - 57 000; Plein temps

Avantages offerts par ce poste

Professional development

Leadership opportunities

Health benefits

Résumé du poste

TEKsystems in Tempe, AZ is hiring for a Permanent, full‑time Financial Services Support role. You will be the first point of contact for financial advisors, handling a high volume of inbound calls, resolving issues, and guiding licensing paths.

Training is onsite for 4–6 weeks, then a hybrid schedule with potential for one remote day based on performance. Strong communication and problem solving are essential as you navigate multiple systems and partner with internal teams to deliver exceptional

Qualifications

• Experience in customer service and client support is preferred.
• Clear, confident, professional communication is required.
• Ability to learn complex financial concepts and licensing processes.

Responsabilités

• Handle inbound calls from financial advisors (approx. 35–40 per day).
• Research and resolve complex service issues.
• Navigate multiple systems and resources to provide solutions.
• Learn new financial services concepts, policies, and procedures.
• Balance quality service with productivity expectations.
• Collaborate with internal teams to find solutions.

Connaissances

Customer service

Communication

Problem solving

Financial services knowledge

Call center experience

Formation

College degree

Description du poste

TEKsystems in Tempe, AZ is hiring for a Permanent, full‑time Financial Services Support role. You will be the first point of contact for financial advisors, handling a high volume of inbound calls, resolving issues, and guiding licensing paths.

Training is onsite for 4–6 weeks, then a hybrid schedule with potential for one remote day based on performance. Strong communication and problem solving are essential as you navigate multiple systems and partner with internal teams to deliver exceptional