Hybrid Helpdesk Technician - Remote & On-site

TEKsystems; Phoenix (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Hybrid work

Benefits start day one

Medical/Dental/Vision

Job summary

TEKsystems is seeking a HelpDesk Call Center Rep in Phoenix, AZ for a hybrid contract-to-hire role at $25/hour. The position starts with on-site training and moves to a blend of remote and in-office work.

The role emphasizes handling calls, emails, and chats, with potential conversion after 6 months and comprehensive benefits upon conversion. The candidate should bring Salesforce, CRM, and MS Dynamics familiarity, strong communication skills, and a proven tenure in prior roles.

Qualifications

• Must have experience handling customer support via phone, email and chat.
• ,

Responsibilities

• Build and maintain subject matter expertise of processes and solutions related to this role.
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution.
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager
• The work is broken down 80% calls & 20% email and chat

Skills

Microsoft Office

CRM experience

Case experience

Phone emails chat

Salesforce

Tools

Salesforce

MS Dynamics

Job description

TEKsystems is seeking a HelpDesk Call Center Rep in Phoenix, AZ for a hybrid contract-to-hire role at $25/hour. The position starts with on-site training and moves to a blend of remote and in-office work.

The role emphasizes handling calls, emails, and chats, with potential conversion after 6 months and comprehensive benefits upon conversion. The candidate should bring Salesforce, CRM, and MS Dynamics familiarity, strong communication skills, and a proven tenure in prior roles.