Strategic AI Customer Success Manager — Flexible Hours

Anthropic; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Anthropic in New York is seeking a Senior Customer Success Manager for Strategic Tech Customers. You will partner with global technology leaders to maximize Claude usage across API, Claude Code, and Cowork, guiding executives through AI-driven transformations.

You will own end-to-end account health, drive adoption, and develop ROI hypotheses while shaping product strategy with cross-functional teams. Hybrid in-office policies apply, with a focus on strategic outcomes and measurable expansion.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
• Experience leading organization-wide change/adoption programs with executive sponsorship.
• Technical fluency with AI/ML concepts, API integrations, and software deployment patterns.
• Proven ability to manage a portfolio of accounts and drive measurable outcomes.
• Cross-functional collaboration and customer advocacy.

Responsibilities

• Build strategic relationships with senior customer decision makers and identify optimization opportunities.
• Own customer operations across the lifecycle with structured assessments and executive reviews.
• Become expert in Anthropic's Claude APIs and surface areas to guide customers to solutions.
• Drive consumption planning and ROI justification across multiple accounts.
• Monitor usage across Claude surfaces to maximize value from commitments.
• Share product roadmap insights and guide customers through new features.
• Develop and execute change management strategies to maximize adoption.
• Prioritize initiatives across business units to enable scalable impact.

Skills

Customer success

Strategic account mgmt

Solutions engineering

Strategy consulting

AI/ML concepts

Executive engagement

Change management

Education

Bachelor's degree

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic in New York is seeking a Senior Customer Success Manager for Strategic Tech Customers. You will partner with global technology leaders to maximize Claude usage across API, Claude Code, and Cowork, guiding executives through AI-driven transformations.

You will own end-to-end account health, drive adoption, and develop ROI hypotheses while shaping product strategy with cross-functional teams. Hybrid in-office policies apply, with a focus on strategic outcomes and measurable expansion.