Senior Manager, Technical Client Success (Remote)

OpenAsset; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Work-Life Balance

Learning & Development

Parental Leave

Vacation Policy

Health Coverage

Hybrid/Remote

Job summary

OpenAsset is seeking a Senior Manager, Technical Client Success in New York to lead a team of Support Engineers and TCSEs, owning delivery and client outcomes. You will coach and grow a high-performing, client-facing technical team; manage the support queue, drive project delivery, and coordinate with AI CoE to feed product improvements.

This role blends leadership with hands-on accountability in a fast-paced SaaS environment, emphasizing scalable processes, staffing decisions, and a focus on

Qualifications

• 5+ years in technical, client-facing roles.
• Experience managing a technical or client-facing team.
• Experience overseeing a support queue or ticketing system (Intercom, Zendesk).
• Scripting experience (Python or JavaScript) and REST APIs.
• Experience with SaaS.
• Experience managing contractor/vendor relationships.
• Exposure to AI tools.
• Experience in AEC industry.

Responsibilities

• Lead a team of Support Engineers and TCSEs.
• Own day-to-day support queue and ticket escalation.
• Oversee technical projects and delivery across clients.
• Coach and develop team; conduct 1:1s.
• Collaborate with Sales, CS, Product, and Engineering.
• Partner with AI CoE to capture feedback and improve tooling.
• Manage contractor relationships and capacity planning.
• Maintain playbooks and process documentation.

Skills

People leadership

Team coaching

Performance management

Ticketing system

SaaS experience

AI tooling

Cross-functional

Tools

Intercom

Zendesk

Python

JavaScript

REST APIs

Adobe InDesign

Job description

OpenAsset is seeking a Senior Manager, Technical Client Success in New York to lead a team of Support Engineers and TCSEs, owning delivery and client outcomes. You will coach and grow a high-performing, client-facing technical team; manage the support queue, drive project delivery, and coordinate with AI CoE to feed product improvements.

This role blends leadership with hands-on accountability in a fast-paced SaaS environment, emphasizing scalable processes, staffing decisions, and a focus on