Hybrid Team Lead, EFTI Professional Services

SHAZAM; Des Moines (IA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

FSA/HSA

Life insurance

Disability insurance

PTO

Parental leave

Educational assistance

Company holidays

Job summary

SHAZAM is seeking a Team Lead for EFTI Professional Services in Des Moines, IA. This hybrid role oversees the EFTI team, coordinating customer projects from initiation to completion and serving as the main escalation point for stakeholders and financial institutions.

The position requires at least 2 years in banking/payments, strong PM and leadership abilities, and excellent communication. Proficiency in MS Office and Teams is essential, with a focus on delivering high-quality service in a

Qualifications

• Minimum of 2 years of banking, payments, financial services, or related industry experience.
• Previous leadership or lead experience preferred, with ability to support and guide team initiatives.
• Strong project management, organizational, and time management skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills, including the ability to present information to both technical and non-technical audiences.
• Ability to work in a fast-paced environment while maintaining high standards of quality and customer service.

Responsibilities

• Lead the daily operations of the EFTI Professional Services team, ensuring successful execution of customer projects from initiation through completion.
• Assign, monitor, and review project work to ensure quality, efficiency, and adherence to departmental objectives and service standards.
• Serve as the primary escalation point for project managers, internal teams, clients, and financial institutions, helping resolve complex issues and drive positive outcomes.
• Provide technical expertise and guidance on card and processor initiatives, integrations, ISO messaging, and other complex payment technology projects.
• Partner with clients, vendors, and internal stakeholders to support product implementations, system integrations, and the rollout of new features and services.
• Analyze and troubleshoot complex customer issues, identify root causes, and recommend effective solutions across multiple product and system environments.
• Coach, mentor, and develop team members while helping foster a collaborative, high-performing team culture.
• Monitor project metrics, enforce established processes and best practices, and identify opportunities to improve operational efficiency and service delivery.

Skills

Leadership

Project management

Communication

Time management

Banking/payments domain knowledge

Stakeholder management

Tools

Microsoft Office Suite

Microsoft Teams

Job description

SHAZAM is seeking a Team Lead for EFTI Professional Services in Des Moines, IA. This hybrid role oversees the EFTI team, coordinating customer projects from initiation to completion and serving as the main escalation point for stakeholders and financial institutions.

The position requires at least 2 years in banking/payments, strong PM and leadership abilities, and excellent communication. Proficiency in MS Office and Teams is essential, with a focus on delivering high-quality service in a