Team Lead, EFTI Professional Services

SHAZAM Network - ITS, Inc.; Des Moines (IA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company  

Flexible spending and health savings

Life insurance and disability provided

PTO, holidays and parental leave

Educational assistance

Hybrid work environment

Job summary

SHAZAM Network - ITS, Inc. in Des Moines, IA seeks a Team Lead for EFTI Professional Services to provide technical leadership and project oversight for our EFTI team.

You will coordinate project success and support team development while serving as a key escalation point for stakeholders. You will guide card and processor initiatives, support product implementations, and drive on-time, high-quality delivery of complex payment technology projects across multiple environments.

Qualifications

• Minimum of 2 years in banking, payments, financial services, or related industry.
• Leadership or lead experience preferred to guide initiatives.
• Strong PM, organizational, and time management skills.
• Excellent verbal and written communication for diverse audiences.
• Ability to perform in a fast-paced environment with high service standards.
• Proficiency with Microsoft Office Suite, including Teams.

Responsibilities

• Lead daily operations of the EFTI Professional Services team from initiation to completion.
• Assign, monitor, and review project work to ensure quality and standards.
• Serve as the primary escalation point for project managers, clients, and partners.
• Provide guidance on card and processor initiatives, ISO messaging, and payment tech projects.
• Collaborate with clients, vendors, and stakeholders on implementations and feature rollouts.
• Analyze complex issues, identify root causes, and implement effective solutions.
• Coach and develop team members while fostering a collaborative culture.
• Track metrics, enforce processes, and identify efficiency improvements.

Skills

Team leadership

Project management

Communication

Time management

MS Office

Stakeholder management

Microsoft Teams

Tools

Microsoft Teams

Job description

SHAZAM recogn izes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for a Team Lead, EFTI Professional Services to provide technical expertise and project oversight for our EFTI Professional Services team. This role is responsible for coordinating project success, supporting team development, and serving as a key escalation point for internal stakeholders, financial institutions, and external partners.

What You’ll Do

• Lead the daily operations of the EFTI Professional Services team, ensuring successful execution of customer projects from initiation through completion.
• Assign, monitor, and review project work to ensure quality, efficiency, and adherence to departmental objectives and service standards.
• Serve as the primary escalation point for project managers, internal teams, clients, and financial institutions, helping resolve complex issues and drive positive outcomes.
• Provide technical expertise and guidance on card and processor initiatives, integrations, ISO messaging, and other complex payment technology projects.
• Partner with clients, vendors, and internal stakeholders to support product implementations, system integrations, and the rollout of new features and services.
• Analyze and troubleshoot complex customer issues, identify root causes, and recommend effective solutions across multiple product and system environments.
• Coach, mentor, and develop team members while helping foster a collaborative, high-performing team culture.
• Monitor project metrics, enforce established processes and best practices, and identify opportunities to improve operational efficiency and service delivery.

What You Need

• Minimum of 2 years of banking, payments, financial services, or related industry experience required.
• Previous leadership or lead experience preferred, with the ability to support and guide team initiatives.
• Strong project management, organizational, and time management skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills, including the ability to present information to both technical and non-technical audiences.
• Ability to work in a fast-paced environment while maintaining high standards of quality and customer service.
• Proficiency with Microsoft Office Suite, including Microsoft Teams.

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.