Hybrid Systems Engineer - Client IT & Security Support

Atlas Technica, LLC; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Atlas Technica in the San Francisco Bay Area is seeking a Systems Engineer to join our growing Support team. This hands-on role provides IT support, systems administration, and infrastructure support for multiple client environments.

You will work with a team of engineers, handle hybrid onsite/remote support, and contribute to delivering a high-quality user experience while upholding security standards and procedures.

Qualifications

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment.
• Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies.
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies.
• Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies.
• Basic understanding of virtualization platforms such as VMware or Hyper-V.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls.
• Experience working within a Managed Service Provider or other multi-client IT support environment.
• Strong written and verbal communication skills with the ability to provide a professional and responsive client experience.
• Strong troubleshooting, documentation, organization, and problem-solving skills.
• Ability to work effectively both independently and collaboratively within a fast-paced support environment.
• Ability to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations as required.
• Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required

Responsibilities

• Provide remote and onsite IT support and technical assistance to users across assigned client environments
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
• Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
• Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
• Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
• Support endpoint protection and threat-management technologies
• Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
• Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
• Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
• Communicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-up
• Participate in onsite infrastructure initiatives and project-related work as required

Skills

IT support

Windows desktop

Microsoft 365

Troubleshooting

Documentation

Communication

Hybrid work

Tools

ConnectWise

Sophos

VMware

Hyper-V

Google Workspace

Job description

Atlas Technica in the San Francisco Bay Area is seeking a Systems Engineer to join our growing Support team. This hands-on role provides IT support, systems administration, and infrastructure support for multiple client environments.

You will work with a team of engineers, handle hybrid onsite/remote support, and contribute to delivering a high-quality user experience while upholding security standards and procedures.