Systems Administrator I

Bankers Trust Company; Des Moines (IA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Group Health Dental and Vision

Generous PTO

401(k) plan with lucrative company fit

Tuition assistance

Company Paid Life Insurance

Lifestyle Accounts

Team Member Banking benefits

Job summary

Bankers Trust Company in Des Moines, IA seeks a Systems Administrator I to maintain, support, and troubleshoot IT systems and networks. You will work with end-users and the Technology team to resolve issues with a strong focus on customer service.

Responsibilities include configuring and monitoring systems, serving as escalation point for tier 1 staff, and documenting configurations. The role requires a two-year degree and several years in a highly available IT environment; hybrid work is

Qualifications

• Two-year degree in Computer Science or equivalent preferred.
• At least four years of experience working with information technology in a highly available environment.
• Knowledge of Windows server maintenance and troubleshooting required.
• Knowledge of Exchange Server maintenance and troubleshooting required.
• Knowledge of network and voice systems installation, configuration, maintenance, and troubleshooting required.
• Specific Knowledge of Five9, Freshservice ticketing system, Docusign, Meraki, Certero is a plus.
• Knowledge of Banking/Financial Institution regulatory requirements is helpful.

Responsibilities

• Configures, maintains and troubleshoots the information technology systems and networks for the Bank.
• Serves as an escalation point for tier 1 Service Desk staff by providing advanced technical guidance and solutions.
• Troubleshoot complex computer hardware, software, network issues, and resolve them in a timely manner.
• Ensures systems are thoroughly tested, configured and installed according to defined standards, practices, and regulatory requirements.
• Monitors and supports bank systems and alerts management of any performance or security issues.
• Creates and maintains configuration diagrams, installation scripts and documentation.
• Provides superior customer service to all employees at multiple locations.
• Performs other duties as assigned.

Education

Two-year degree in Computer Science or equivalent

Tools

Windows Server

Exchange Server

Networking & Voice Systems

Five9

Freshservice

Docusign

Meraki

Certero

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems Administrator I

Technology Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Systems Administrator I is responsible for the maintenance, support, and troubleshooting of information technology systems and networks used at the Bank. This position should be familiar in the areas of server and network administration, voice systems, as well as personal computer support. This position will work with end-users and the Technology team to address and resolve problems and questions and will exhibit superior customer service skills.

Primary Functions and/or Responsibilities:

• Configures, maintains and troubleshoots the information technology systems and networks for the Bank.
• Serves as an escalation point for tier 1 Service Desk staff by providing advanced technical guidance and solutions.
• Troubleshoot complex computer hardware, software, network issues, and resolve them in a timely manner.
• Ensures systems are thoroughly tested, configured and installed according to defined standards, practices, and regulatory requirements
• Monitors and supports bank systems and alerts management of any performance or security issues
• Creates and maintains configuration diagrams, installation scripts and documentation
• Provides superior customer service to all employees at multiple locations
• Performs other duties as assigned

Education and/or Experience:

• Two-year degree in Computer Science or equivalent preferred
• At least four years of experience working with information technology in a highly available environment

Specific Skills, Knowledge & Abilities:

• Knowledge of Windows server maintenance and troubleshooting required
• Knowledge of Exchange Server maintenance and troubleshooting required
• Knowledge of network and voice systems installation, configuration, maintenance, and troubleshooting required
• Specific Knowledge of Five9, Freshservice ticketing system, Docusign, Meraki, Certero is a plus.
• Knowledge of Banking/Financial Institution regulatory requirements is helpful

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Base Salary Range: $60,000 - $70,000 plus annual bonus.

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”