Hybrid Help Desk Administrator - Banking IT & Support

Byline Bank; Schaumburg (IL); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

401k

Paid time off

Discretionary bonuses

Job summary

Byline Bank is seeking a Help Desk Administrator to act as the liaison between employees and technology, handling requests for assistance with computer systems, software applications, and other technical issues.

The role involves providing IT support for internal clients, training staff, maintaining knowledge base articles, logging and prioritizing tickets, and coordinating with IT for system failures, while ensuring security protocols across electronic banking activities.

Qualifications

• Associate degree preferred.
• 2+ years technical experience.
• 1+ years banking experience.
• Professional communication skills in written and spoken English.
• Strong troubleshooting and problem-solving abilities.
• Experience with Five9 and Teams.

Responsibilities

• Provide technical support for hardware and software to internal clients.
• Collaborate with IT to identify and implement new technologies.
• Train employees on how to use computer programs effectively.
• Answer calls from customers or business contacts about products or services.
• Coordinate with IT staff to repair or replace malfunctioning equipment.
• Coordinate installation of hardware and software and ensure secure procedures.

Skills

Computer hardware

Windows 10/11

Microsoft Office

Active Directory

IT support

Education

Associate degree

Tools

Five9

Microsoft Teams

TCP/IP

Printer setup

Job description

Byline Bank is seeking a Help Desk Administrator to act as the liaison between employees and technology, handling requests for assistance with computer systems, software applications, and other technical issues.

The role involves providing IT support for internal clients, training staff, maintaining knowledge base articles, logging and prioritizing tickets, and coordinating with IT for system failures, while ensuring security protocols across electronic banking activities.