Hybrid Support Associate - Government Services Helpdesk

Tyler Technologies, Inc.; Denver (CO); Hybrid; USD 33,600 - 45,000; Full time

Job summary

A technology solutions provider is currently seeking an Associate Support Services Representative in Denver. In this role, you will engage directly with local and state partners as well as citizens. Responsibilities include managing customer inquiries, resolving technical issues, and providing comprehensive support. Candidates must have a high school diploma and excellent communication skills. The position offers both flexible and remote work opportunities, with a salary range of approximately $33,600 to $45,000.

Qualifications

• Minimum of one year of customer-facing work experience.
• Ability to understand a variety of technologies and platforms.
• Clear verbal and written communication abilities.

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently.
• Resolve inquiries regarding login issues, billing issues, and technical problems.
• Document customer contacts quickly in the CRM system.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving skills

Ability to multi-task

Education

High School Diploma

Job description

A technology solutions provider is currently seeking an Associate Support Services Representative in Denver. In this role, you will engage directly with local and state partners as well as citizens. Responsibilities include managing customer inquiries, resolving technical issues, and providing comprehensive support. Candidates must have a high school diploma and excellent communication skills. The position offers both flexible and remote work opportunities, with a salary range of approximately $33,600 to $45,000.