Hybrid IT Support Specialist — End-User Champion

Strive Health Solutions, Inc.; Denver (CO); Ibrido; USD 33.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid-Remote flexibility

Medical, dental, and vision insurance

401k with employer match

Paid holidays and vacation

Professional development stipend

Descrizione del lavoro

Strive Health Solutions, Inc. is seeking a Support Specialist in Denver to diagnose, troubleshoot, and resolve IT problems, ensuring smooth operations and minimal downtime.

You’ll serve as the first contact for end-users via tickets, phone, or email, and deliver clear, customer-focused solutions with strong communication. This hybrid role requires 3 days in the office weekly, with a competitive hourly rate and comprehensive benefits.

Competenze

• High school diploma or GED is required.
• 2+ years combined of related education, certification, or work experience.
• Reliable internet connection with stated minimum speeds.
• Willingness to travel across assigned region for business needs.
• Ability to travel and be on-site to meet business needs.

Mansioni

• Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops and phones.
• Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in the inventory management of IT equipment.
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.

Conoscenze

Customer service

Attention to detail

Teamwork

Independent work

Formazione

High school diploma or GED

Strumenti

Windows OS

macOS

Descrizione del lavoro

Strive Health Solutions, Inc. is seeking a Support Specialist in Denver to diagnose, troubleshoot, and resolve IT problems, ensuring smooth operations and minimal downtime.

You’ll serve as the first contact for end-users via tickets, phone, or email, and deliver clear, customer-focused solutions with strong communication. This hybrid role requires 3 days in the office weekly, with a competitive hourly rate and comprehensive benefits.