Citizen Services Specialist (Government)

Adams County Government; Brighton (CO); On-site; USD 26,573 - 30,555; Full time

Job summary

A local government agency in Colorado is seeking a Customer Service Representative to provide exceptional service to citizens and visitors both in person and via phone. Responsibilities include managing calls, operating switchboard equipment, and performing administrative duties. Ideal candidates should have two years of experience in customer service, strong communication skills, and a high school diploma. This temporary position offers a pay range of $19.29/hr to $22.18/hr, suitable for those with a background in public service.

Qualifications

• Two years experience in PBX, customer service or call center operations.
• Ability to think independently and use sound judgement.
• Experience with telecommunications equipment.

Responsibilities

• Provide outstanding customer service to citizens and visitors.
• Answer incoming calls and route them appropriately.
• Manage and operate switchboard telecommunications.
• Perform clerical duties such as filing and word processing.

Skills

Customer service principles

Clear communication

Active listening

Working independently

Ability to lift 25lbs

Bilingual (Spanish)

Education

High school diploma or GED equivalent

Additional training in customer service

Tools

PBX systems

Office automation applications

Job description

A local government agency in Colorado is seeking a Customer Service Representative to provide exceptional service to citizens and visitors both in person and via phone. Responsibilities include managing calls, operating switchboard equipment, and performing administrative duties. Ideal candidates should have two years of experience in customer service, strong communication skills, and a high school diploma. This temporary position offers a pay range of $19.29/hr to $22.18/hr, suitable for those with a background in public service.