Hybrid Support Analyst - Credentialing & Tech Help

TEKsystems; Rockville (MD); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

PTO / Vacation

Job summary

TEKsystems in Rockville, MD is seeking a Support Analyst to deliver frontline customer support for enterprise systems in a hybrid setting. You will handle inquiries, troubleshoot issues, assist with navigation and credentialing questions, and document interactions to ensure service excellence.

Strong communication, reliability, and a proactive approach are essential. The role involves collaborating with senior team members, working within a fast-paced environment, and supporting regulatory

Qualifications

• Customer service experience required.
• Excellent verbal communication skills.
• Excellent written communication and documentation skills.

Responsibilities

• Respond to incoming customer inquiries via phone and other support channels.
• Research, troubleshoot, and resolve user issues related to support center systems.
• Provide functional and navigational assistance to users.
• Assist customers with credentialing, account access, and system usage questions.
• Accurately document customer interactions, issues, and resolutions.
• Escalate complex issues to senior support staff and subject matter experts as needed.
• Develop knowledge of registration rules, procedures, and regulatory requirements.
• Utilize internal systems and software applications to research and resolve inquiries.
• Collaborate with peers, management, and stakeholders to support customer needs.
• Identify trends and proactively communicate recurring issues or concerns.

Skills

Customer Service

Verbal Communication

Written Communication

Reliability

Problem Solving

Technical Support

Willingness to Learn

Tools

Ticketing System

Job description

TEKsystems in Rockville, MD is seeking a Support Analyst to deliver frontline customer support for enterprise systems in a hybrid setting. You will handle inquiries, troubleshoot issues, assist with navigation and credentialing questions, and document interactions to ensure service excellence.

Strong communication, reliability, and a proactive approach are essential. The role involves collaborating with senior team members, working within a fast-paced environment, and supporting regulatory