Hybrid Software Support Analyst – Entry Level

TEKsystems; United States; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Education assistance

Job summary

TEKsystems seeks an Associate Software Support Analyst to join the Customer Support Team in Chesapeake, VA. The role requires handling incoming support requests, diagnosing issues, and coordinating with internal teams, with on-call duties including nights and weekends.

The ideal candidate has an Associate's degree with 1+ year of related experience, and familiarity with Windows/Linux terminals; ServiceNow and Jira experience plus ITIL certification are preferred.

Qualifications

• Associates degree in a related field with 1+ year experience.
• Must be able to work rotating on-call shifts including nights, weekends, and holidays.
• Working experience with Windows/Linux Terminals.
• Excellent verbal and written communication skills; independent problem solver and able to communicate technical information to diverse audiences.
• Preferred: ServiceNow and Jira experience; ITIL Certification; Java-based software experience; Oracle SQL.

Responsibilities

• Serve as first responder for incoming support requests.
• Answer calls to the Customer Support Desk and capture information on service requests.
• Manage and resolve support requests including application questions, operational access, or product functionality issues for INIT's proprietary software.
• Escalate support requests to internal teams as required.
• Follow through to obtain status updates and liaise between customers and internal teams.

Skills

Technical support

Application support

Support

Education

Associates degree in related field

Tools

ServiceNow

Jira

Java

Oracle SQL

ITIL certification

Job description

TEKsystems seeks an Associate Software Support Analyst to join the Customer Support Team in Chesapeake, VA. The role requires handling incoming support requests, diagnosing issues, and coordinating with internal teams, with on-call duties including nights and weekends.

The ideal candidate has an Associate's degree with 1+ year of related experience, and familiarity with Windows/Linux terminals; ServiceNow and Jira experience plus ITIL certification are preferred.