Software Support Engineer

TEKsystems; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Health & dental insurance

401(k) with company match

Life insurance & disability

Job summary

TEKsystems is seeking a Software Support Analyst to deliver technical and functional support to end users within a hybrid Chesapeake, VA setting. The role emphasizes handling diverse service requests, troubleshooting proprietary software, and supporting Windows server environments.

You will engage with internal teams, document processes, and develop technical skills to support integrated products in a dynamic technology-focused environment.

Qualifications

• Bachelor's degree in a related field or equivalent experience; an associate degree in a related field with 2+ years of relevant experience is also acceptable.
• Ability and willingness to work rotating on-call shifts, including nights, weekends, and holidays.
• Hands-on working experience with Windows terminals.
• Hands-on working experience with Linux terminals.
• Strong technical support capabilities, with the ability to troubleshoot software and server-related issues.
• Customer service skills with a focus on clear communication, responsiveness, and professionalism.
• Excellent verbal communication skills, including the ability to explain technical concepts to diverse audiences.
• Excellent written communication skills for documenting issues, processes, and resolutions.
• Ability to work independently as a problem solver, taking ownership of issues from identification through resolution.
• Confidence in public speaking and presenting technical information in meetings or customer interactions.

Responsibilities

• Serve as the primary point of contact for incoming customer support requests and inquiries.
• Answer calls to the Customer Support Desk and accurately capture information for all service requests.
• Manage and resolve a wide range of customer support requests, including advanced technical issues related to proprietary software and Windows server environments.
• Independently troubleshoot and solve problems using experience and established procedures.
• Resolve the majority of end user technical issues without the need for further escalation or call routing.
• Coordinate with internal teams as needed to manage and resolve customer support requests.
• Communicate the status of support requests clearly and promptly to customers and internal stakeholders through meetings and other channels.
• Conduct on-site system reviews, including in-person troubleshooting of deployed solutions.
• Work rotating on-call shifts, including nights, weekends, and holidays, to support customers and maintain service continuity.

Skills

Windows terminals

Linux terminals

Technical support

Customer service

Verbal communication

Written communication

Problem solving

Public speaking

On-call rotation

Education

Bachelor's degree in related field

Associate degree + 2+ years experience

Tools

Windows Server

Job description

TEKsystems is seeking a Software Support Analyst to deliver technical and functional support to end users within a hybrid Chesapeake, VA setting. The role emphasizes handling diverse service requests, troubleshooting proprietary software, and supporting Windows server environments.

You will engage with internal teams, document processes, and develop technical skills to support integrated products in a dynamic technology-focused environment.