Graduate Admissions Operations Specialist (Hybrid)

Cornell University; Town of Ithaca (NY); Hybrid; USD 40,000 - 43,000; Full time

Job summary

Cornell University is seeking an organized, detail-oriented Student Services Assistant V to manage graduate admissions operations across several master's programs. You will guide applications through review, coordinate interviews, and serve as the main contact for prospective students and inquiries.

The role requires strong communication, project management, and data reporting skills, with a focus on accuracy, collaboration, and delivering an exceptional student experience.

Qualifications

• Associate’s degree and 4 to 6 years of office administrative experience in college recruitment, admissions, and/or student services, or equivalent combination of education and experience.
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively with prospective students, faculty, alumni, administrators, and external stakeholders.
• Excellent interpersonal, organizational, and customer service skills.
• Strong organizational, project management, and administrative skills, with the ability to manage multiple priorities, meet deadlines, and maintain a high degree of accuracy in a fast-paced environment.
• Demonstrated ability to exercise initiative, sound judgment, and problem-solving skills while working independently and collaboratively.
• Experience utilizing enterprise systems, databases, and technology platforms; advanced proficiency with Microsoft Excel and Microsoft Office applications required.
• Demonstrated adaptability and flexibility, with the ability to adjust priorities and respond effectively to changing needs and circumstances.
• Ability to handle sensitive and confidential information with discretion.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Responsibilities

• Manage graduate admissions operations across multiple master's programs.
• Guide applications through the admissions review process and ensure timely processing.
• Serve as a primary point of contact for prospective students and admissions inquiries.
• Coordinate admissions interviews and application reviews.
• Maintain admissions, enrollment, and scholarship data with a high degree of accuracy.
• Generate reports and provide data support to faculty directors, administrators, and university partners.
• Support student onboarding, orientation, registration, scholarship administration, and commencement activities.
• Partner with faculty, staff, and university offices to deliver an exceptional student experience.
• Recommend and implement process improvements that enhance operational efficiency and service delivery

Skills

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Customer service

Problem solving

Excel proficiency

Office suite

Independent work

Education

Associate’s degree

Tools

CollegeNET CRM

Job description

Cornell University is seeking an organized, detail-oriented Student Services Assistant V to manage graduate admissions operations across several master's programs. You will guide applications through review, coordinate interviews, and serve as the main contact for prospective students and inquiries.

The role requires strong communication, project management, and data reporting skills, with a focus on accuracy, collaboration, and delivering an exceptional student experience.